FAQs

No. Customers can check out as guests but will still need to leave their email and contact details for after sales services if necessary. However, if customers want to provide reviews or comments, need to sign in using social media or Google.

We accept popular credit cards such as VISA, Mastercard, AE, UnionPay, and JCB.

We also accept PayPal.

Presently, all online orders are sent via courier service provided by FedEx, S.F. Express or Postal Service.

We endeavor to dispatch in-stock product orders within 72 hours after your order has been placed and your payment has been received by us. You will receive an email from us to confirm your order has been packed and ready for delivery.

Orders will be shipped within 1-3 business days excluding weekends and national holidays. Once the order has been shipped, you will receive an e-mail for notification. Delivery also can be delayed due to adverse traffic condition or weather condition. And depending on the shipping region, delivery may take longer than usual. Especially under recent pandemic conditions. We do not offer Saturday and Sunday delivery. Please note that we only ship out Monday to Friday, with exception of local public holiday. For unsuccessful deliveries, e-mail notification will be sent for your attention. If the registered mail is not collected in around 10 days (depending on the destination postal administration), it will be returned to us. In this case, you will have to bear the fee to re-ship the items to your address. If you do not want us to re-ship your package, we may refund you the total cost of your purchase without the shipping fee. Please note that we cannot accept any parcels returned to us without notice in advance. Please note below Shipping Rates & Delivery Time All orders are shipped via FedEx, S.F. Express or Postal Service. Kindly note that we do not ship to PO Boxes or military address (APO, FPO or DPO).

Unless stated otherwise, shipping cost is charged based on three major continentals. Please refer for shipping charge table below to check the shipping fee for your country.

Pricing and shipping times will be reflected at checkout. All times listed are estimates only and are not guaranteed. If you have any special requests or delivery deadlines, please contact us at info@u4lla.com and we will do our best to accommodate! Duties and taxes are not included in the total checkout. The customer is responsible for any and all customs/duties fees incurred. We recommend you contact your local postal or customs office for more information on the rules and fees that may apply to your country. Please provide us with a complete shipping address. We will not accept responsbility for undelivered or lost packages due to an incomplete or incorrect address. On occasion, shipping companies experience shipping delays due to harsh weather conditions, customs load, post office strike, etc. Unfortunately, we do not issue refund due to unexpected shipping delays. Hope you understand. If you want to make any adjustments to your address, please be sure to reach out to us before your order is dispatched.

All4U is pay very attention on sanitization issue especially nowadays. In addition, to protect all our customers, we do not provide return or exchange. All our products will be sanitized and inspected for quality before pack and ship. If you are not satisfied with our products, please contact our Customer Care team by email to info@u4lla.com. Your opinion is important for us to further improve our service provided to every single customer.